THE SILVER SPRINGS MUTUAL WATER COMPANY








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FAQ'S

Frequently Asked Questions

ODORS IN YOUR WATER

Homeowners sometimes experience unpleasant odors in their household water.  The following are a few recommendations for locating common causes of household water odors.

LOCATING THE SOURCE OF THE ODOR

If odor occurs only in certain faucets, the problem is likely in the fixtures or pipes supplying those specific faucets.  If the problem goes away after running the water for a few minutes, the problem is somewhere in the household plumbing system only, not in the water source.

Odors may originate in plumbing systems or in hot water heaters.  Organic matter trapped in plumbing can release sulfurous or sewage-like odors and can interact with chlorine added to public water supplies.  Hot water heaters may produce odors if left unused for some time or if the thermostat is set too low.

Isolating the source of odors can often be achieved by filling a glass with water from the sink that has the smell, then step away from the sink and swirl the water around inside the glass a few times.  If the glass is free from odor, the problem may be in the sink drain.  Sink drains are a common source of odors from bacterial growth.  Disinfection and flushing is a simple fix.

If odor occurs in all faucets and only the hot water smells and the problem does not go away after running the hot water for a few minutes the cause of the odor is most likely the magnesium rod in the hot water tank.  Flushing the system is recommended.


HIGH WATER CONSUMPTION

Customers who experience unusually high water consumption may have a leak in their system.

LOCATING THE SOURCE OF THE LEAK

Check your property for sinkholes, wet areas and excessive growth (weeds).  This could be an indication of the location of the leak on your irrigation or water service.  Check stop and waste for irrigation system and customer shut off valve at house.  Stop and waste valves will leak out drain port if valve is not in the fully open or closed position.


IRRIGATION SYSTEM CHECKS

Check the settings on the irrigation timer, missing drip line emitters, broken-off sprinkler heads.  Check the valve manifold box for leaks and the pressure vacuum breaker for leaks.  All or some of these could be a source of wasted irrigation water.

COMMON LEAK SOURCES

Other sources of leaks may be your swamp cooler lines, toilet floats, under sinks and water heater blow off valves.  Water softener units may have water flowing through directly to drain.  Look for signs of leaks under and around the house.

***NOTE*** The SSMWC Technicians cannot repair any leaks on the customer side of the meter.  If there is a leak on your side of the meter, it is recommended that you have it repaired by a professional as soon as possible.  REMINDER - STAY OUT OF THE METER BOX, penalties will be assessed if a violation of this rule occurs.

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