An application for service for new or returning customers and all required deposits, plus a $30.00 service charge must be paid before service will be started at a location. You may visit the water company in person to complete the forms and pay your fees. Service applications are available on the Forms and Documents page. The amount of deposit required will be equal to four (4) times the base rate of the regular billing period which is determined by meter size and if residential/commercial or industrial location. A current list of SSMWC rates and fees is available at the office and on this website under Forms and Documents, Water and Sewer Services.
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Owners Guarantee: Charges begin when a service connection is installed and the meter is on unless service is ordered to be left off. Before water is turned on, the owner shall guarantee payment of future water bills. The owner is always ultimately responsible to the Utility for the bills related to his or her property. No service will be established or reestablished once disconnected until the account with the utility is current.
Once all forms are completed and fees paid, your water service will be activated within 2 business days. Note: Someone must be present at the location when the water technician is dispatched to start the service.
An application will not be honored unless payment in full has been made for water service previously rendered to the applicant by the SSMWC. Applications may be rejected if an account of the applicant at any location is delinquent. No service will be rendered to an applicant if they are attempting to receive water by misrepresenting for whom the water service will be provided.
Please review the New Customer Information sheet for additional information.
****Sewer service may be started at the same time by completing the Silver Springs General Improvement District (SSGID) Application. No deposit is required for sewer service****
Water payments are accepted at our office by cash, check, or money order. After hours and on weekends, you may drop your check or money order payment (No Cash) in the drop box located in our parking lot drive-thru at the back of the building. Of course, you may also mail your payment to: P.O. Box 285, Silver Springs, NV 89429. Please make your check or money order payable to SSMWC (Silver Springs Mutual Water Company) and include your account number on the check or money order. Also available is an online or by phone option with SOFTtelPay. There is a reasonable service fee added to these options when paying. You must have your SSMWC account number and ID number when paying by either of these options.
Pay by Phone: (855) 4-TELPAY ((855) 483-5729) IDCode: 8942911
Pay Online at: https://pay.softtelpay.com/ IDCode: 8942911
If you would like to discontinue service, a signature is required to close the account. This cannot be handled with a phone call. Unless discontinuance of service is ordered, the customer shall be liable for charges whether or not the water is used. The deposit on file will be refunded or credited to the account upon final billing. Any balance due is the responsibility of the customer and payable immediately.
Owners of vacant properties may request to be billed accordingly as provided in the fee schedule. There is a $30.00 fee per occurrence for vacation reconnections and a $5.00 monthly fee for vacation / vacancies.
The $5.00 monthly fee is to cover the costs of the required reading and checking of meters that have been placed on either vacation disconnect or vacant stand-by. Requests to remove meters from meter pits to avoid the nominal fee shall not be honored. The $5.00 fee took effect for the billing issued June 1, 2015.
Homeowners sometimes experience unpleasant odors in their household water. The following are a few recommendations for locating common causes of household water odors.
If odor occurs only in certain faucets, the problem is likely in the fixtures or pipes supplying those specific faucets. If the problem goes away after running the water for a few minutes, the problem is somewhere in the household plumbing system only, not in the water source.
Odors may originate in plumbing systems or in water heaters. Organic matter trapped in plumbing can release sulfurous or sewage-like odors and can interact with chlorine added to public water supplies. Water heaters may produce odors if left unused for some time or if the thermostat is set too low.
Isolating the source of odors can often be achieved by filling a glass with water from the sink that has the smell, then step away from the sink and swirl the water around inside the glass a few times. If the glass is free from odor, the problem may be in the sink drain. Sink drains are a common source of odors from bacterial growth. Disinfection and flushing is a simple fix.
If odor occurs in all faucets and only the hot water smells and the problem does not go away after running the hot water for a few minutes the cause of the odor is most likely the magnesium rod in the water tank. Flushing the system is recommended.
Customers who experience unusually high water consumption may have a leak in their system.
Check your property for sinkholes, wet areas, and excessive growth (weeds). This could be an indication of the location of the leak on your irrigation or water service. Check stop and waste for irrigation system and customer shut off valve at the house. Stop and waste valves will leak out the drain port if valve is not in the fully open or closed position.
Check the settings on the irrigation timer, missing drip line emitters, broken-off sprinkler heads. Check the valve manifold box for leaks and the pressure vacuum breaker for leaks. All or some of these could be a source of wasted irrigation water.
Other sources of leaks may be your swamp cooler lines, toilet floats, under sinks and water heater blow off valves. Water softener units may have water flowing through directly to drain. Look for signs of leaks under and around the house.
***NOTE*** The SSMWC technicians cannot repair any leaks on the customer side of the meter. If there is a leak on your side of the meter, it is recommended that you have it repaired by a professional as soon as possible. Reminder: Stay out of the meter box, penalties will be assessed if a violation of this rule occurs.